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success stories

Engineer-to-engineer support that helps you build better software, faster.

Engineer-to-engineer support that helps you build better software, faster.
  • Integration Services
    Our integration team will work with you to develop a unique strategy that best suits your technical and business requirements. Don't underestimate what we can do together in as little as one week!
  • Solutions Lab
    Develop your Edge strategy with the engineers who know it best. We built the Azion Edge Computing Platform; now we can help you build on top of it to achieve the performance, security and reliability your business needs.
  • Training
    Train your team with our in-person or virtual classes.

Choose the best support mode for your needs.

Engineer-to-engineer support with the transparency you've come to expect. We take your mission-critical services seriously.

Developers
For developers who want to explore the potential of our platform themselves. create a free account
Enterprise
Most Popular For companies that use Azion for production and need help to get the most out of the platform. create a free account
Mission Critical
Online presence is critical and service performance, security, availability and scalability have a direct impact on the business results. create a free account
* Business hours are generally defined as 9:00am to 6:00pm, in the country where Azion was contracted, excluding holidays and weekends. These times may vary in countries with multiple time zones.
Features
Developers
For developers who want to explore the potential of our platform themselves.
Enterprise
Most Popular
For companies that use Azion for production and need help to get the most out of the platform.
Mission Critical
Online presence is critical and service performance, security, availability and scalability have a direct impact on the business results.
Customer Service and Documentation
24x7 access to Customer Service, documentation, whitepapers and bug reports
24x7 access to Customer Service, documentation, whitepapers, reporting bugs and incidents
24x7 access to Customer Service, documentation, whitepapers, reporting bugs and incidents
Health Status and Notifications
Access to the Status Page Dashboard
Access to the Status Page Dashboard
Access to the Status Page Dashboard
Technical Support
-
24x7 access to Support Engineers via ticket and phone
24x7 access to Support Engineers, 8x5 to R&D Engineers through Ticket and phone. Access to Azion's Slack Channel (for an additional fee)
Who can open cases
-
Unlimited contacts / unlimited cases
Unlimited contacts / unlimited cases
Severity of cases / Response times
-
General guidance: <24 hours (business hours *)
System impaired: <12 hours Production
System impaired: <4 hours
Production system down: <1 hour
General guidance: <24 hours (business hours *)
System impaired: <12 hours Production
System impaired: <4 hours
Production system down: <1 hour
Business-critical system down: <15 minutes
Go Live Support
-
Access to Support Engineers (for an additional fee)
Access to Support Engineers (including up to 5 Go Live events per year)
Training
-
Access to Azion Day (for an additional fee)
Access to Azion Day (including 2 Azion Days per year)
Custom Configurations
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Access to creating custom configurations (for an additional fee)
Creating custom configurations (up to 5 sites included)
Best Practices Review
-
Designation of a Trusted Advisor (for an additional fee)
24x7 access to Customer Service, documentation, whitepapers, reporting bugs and incidents
Security Response Team (SRT)
-
-
SRT access (requires Azion Managed DDoS Protection Unlimited contracting)
Hiring model
Included
On Demand / Reserved Capacity
Reserved Capacity (minimum of 12 months)
* Business hours are generally defined as 9:00am to 6:00pm, in the country where Azion was contracted, excluding holidays and weekends. These times may vary in countries with multiple time zones.

Docs, Training and Support

  • Essential Concepts
    Walk through the essential concepts of Azion Edge Functions.
  • First Steps
    Log into Real-Time Manager and start building your Edge Applications now.
  • How-To Codes & Tutorials
    Check out our how-to guides and tutorials that take you through the fundamentals to the most complex tasks.
  • Library of Code Samples
    Visit our library of code samples on GitHub to help get you started.