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Support

Choose the best support mode for your needs.

Engineer-to-engineer support with the transparency you've come to expect. We take your mission-critical services seriously.

* Business hours are generally defined as 9:00am to 6:00pm, in the country where Azion was contracted, excluding holidays and weekends. These times may vary in countries with multiple time zones.

Support Services Fee

  • Enterprise Support

    Minimum $150 per month

    Or, if greater than the minimum:

    • Monthly service charge of 10% for the first 10,000 dollars
      ($0 - $10,000)
    • Monthly service charge of 7% for the next 70,000 dollars
      ($10,000 - $80,000)
    • Monthly service charge of 5% for the next 170,000 dollars
      ($80,000 - $250,000)
    • Monthly service charge of 3% for over 250,000 dollars
      ($250,000 and over)

    Enterprise Support has a minimum 1-month commitment

  • Mission Critical Support

    Minimum $3,000 per month

    Or, if greater than the minimum:

    • Monthly service charge of 10% for the first 60,000 dollars
      ($0 - $60,000)
    • Monthly service charge of 7% for the next 120,000 dollars
      ($60,000 - $180,000)
    • Monthly service charge of 5% for the next 180,000 dollars
      ($180,000 - $360,000)
    • Monthly service charge of 3% over 360,000 dollars
      ($360,000 and over)
    • Slack Channel: $2,000

      An additional support channel that enables direct contact with Azion’s engineering team.

    Mission Critical Support has a minimum 1-year commitment

*Monthly charges for Enterprise Support and Mission Critical Support plans are based on each month's Azion usage charges, subject to a monthly minimum.
  • Pricing Example

    If your monthly consumption with Azion for one month was $ 90,000, then the support fee is calculated as follows:

    • Enterprise: For the first $ 10,000, 10% for support will be charged, thus totaling

      $ 1,000

    • For the next $ 70,000, 7% for support will be charged, thus totaling

      $ 4,900

    • For the remaining $ 10,000, 5% for support will be charged, thus totaling

      $ 500

    • In this scenario, the total price for Enterprise Support is

      $ 6,400

    • Mission Critical: For the first $ 60,000, 10% for support will be charged, thus totaling

      $ 6,000

    • For the remaining $ 30,000, 7% for support will be charged, thus totaling

      $ 2,100

    • In this simulation, the total price for Mission Critical Support is

      $ 8,100

Slack channel

An additional support channel that enables you to contact Azion's engineering team directly.
It is an optional item available to Azion Mission Critical Support customers only, at a monthly cost of $ 2,000.

Limits

The usage limits for Azion's Edge Computing Platform increase according to the level of support you subscribe to.

With Developers Support, you can create up to 10 domains and 10 edge applications. Enterprise Support allows you to create 50 domains and 50 edge applications. With Mission Critical Support you can create up to 200 domains and 200 edge applications.

Build and evolve edge solutions on the Azion Platform

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Docs, Training and Support

  • Essential Concepts

    Walkthrough the essential concepts of Support.

    Read more

  • First Steps

    Log into Real-Time Manager and start building your Edge Applications now.

    Read more

  • How-to codes & Tutorials

    Check out our how-to guides and tutorials that take you through the fundamentals of the most complex tasks.

    Read more

  • Library of Code Samples

    Visit our library of code samples on GitHub to help get you started.

    Read more
Explore our full documentation page here

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