Professional Services

Helping you achieve your business goals with Azion.

Azion Professional Services offerings utilize a unique methodology rooted in Azion's internal best practices to help you complete projects faster and more reliably. We take into account the constantly evolving expectations and dynamic team structures encountered along the way.

Assessment

We carry out a detailed analysis to understand your needs and design customized edge solutions.

talk to sales

Planning

Our team of experts identifies and designs the right solutions for your technical or business needs.

Integration

Configuration in Azion Console and preparation of origin infrastructure for content delivery, with integrated validation and testing.

Support

Innovation

view success cases

GET TO KNOW OUR SERVICE PLANS

Which Azion service plan is the most suitable for you?

Our platform and flexible service levels make it easy for businesses of all sizes to choose the option that best fits their needs.

Developer

Free

If you want to explore the potential of our platform yourself, we recommend the Developer Plan

Business

Start at 100 USD/month

For customers seeking efficient and accessible technological solutions, we recommend the Business Plan.

Enterprise

Start at 3.500 USD/month

For customers with critical operations and systems, we recommend the Enterprise Plan.

Mission Critical

Custom

For customers whose online presence is critical and service performance directly impacts business results, we recommend the Mission-Critical Plan.

Product Features	Developer	Business	Enterprise	Mission Critical
Access features in preview	Included	Opt-in	Opt-in	Opt-in
Composable Applications	Included	Included	Included	Included
DDoS Protection Unmetered	-	Included	Included	Included
Single Sign-On (SSO)	-	-	Included	Included

Services and Support	Developer	Business	Enterprise	Mission Critical
Online Learning Program	Included	Included	Included	Included
Tech Support	Access our documentation, whitepapers, bug reports, and community on Discord	24x7 access to Support Engineers via ticket and email	24x7 access to Support Engineers, 8x5 to R&D Engineers through ticket, email and phone	24x7 access to Support Engineers, 8x5 to R&D Engineers through ticket, email and phone
Case Severity / Response Times	-	General guidance: <24h* System impaired: <12h Production system impaired: <4h Production system down: <2h Business-critical system down: N/A	General guidance: <24h* System impaired: <12h Production system impaired: <4h Production system down: <1h Business-critical system down: <15min	General guidance: <12h* System impaired: <12h Production system impaired: <2h Production system down: <30min Business-critical system down: <15min
Integration Services	-	5 hours/year included	20 hours/year included	60 hours/year included
Best Practices Review	-	Paid add-on	20 hours/year included	40 hours/year included
Instructor-Led Training	-	-	Paid add-on	Paid add-on
Business Events Support	-	-	1 event per year	Included
Technical Account Manager	-	-	Paid add-on	Included
Managed Configurations	-	-	Paid add-on	Paid add-on
Security Response Team	-	-	Paid add-on	Paid add-on
Slack Channel	-	-	Paid add-on	Paid add-on

Business hours are generally defined as *9:00am to 6:00pm, in the country where Azion was contracted, excluding holidays and weekends. These times may vary in countries with multiple time zones.

Compliance	Developer	Business	Enterprise	Mission Critical
PCI DSS 4.0	-	-	Included	Included
SOC 2 Type 2 (and SOC 3)	-	-	Included	Included
Edge Network Custom Maps	-	-	Included	Included
FIPS 140-2 Level 3	-	-	-	Paid add-on

FROM ENGINEER TO ENGINEER

Get the most out of your edge computing journey

Accelerate application time-to-value, adopt technology best practices, and reduce operational costs.

contact sales view success cases