# Managed Configurations

The **Managed Configurations** service provides management and control over your Azion edge infrastructure. This service employs the expertise of a team of experienced engineers to tackle certain day-to-day tasks on your behalf, such as setting up and maintaining your configurations.

The Managed Configuration service is operated by **Solution Architects**, who are responsible for implementing configuration changes requested by you, as the Azion customer. To request the Managed Configuration service for applications running on Azion, [open a Support Ticket](https://tickets.azion.com/en/support/login).

> **Note**
>
> This add-on is available for the **Enterprise** and **Mission-Critical** Support. This service has a monthly package with fixed pricing, limited by configuration requests. Each request for this service accounts for one configuration change. See [Pricing](/en/documentation/fundamentals/pricing/) for more information on how this service incurs charges.

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## Scope

The table below outlines the products and features included, as well as the major configurations under the scope of **Managed Configurations**.

| Products and features                                                                                                  | Configurations                                                                                                                                                                                       |
| ---------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Applications**<br>Application Accelerator <br>Cache<br>Functions<br>Image Processor<br>Load Balancer<br>Tiered Cache | Manage modules <br>Manage configurations related to modules<br>Change applications settings<br>Change cache settings<br>Change functions<br>Change error responses<br>Change rules<br>Change origins |
| **Certificate Manager**                                                                                                | Install certificates<br>Renew certificates<br>Configure and parametrize exceptions                                                                                                                   |
| **Real-Time Purge**                                                                                                    | Purge cache<br>Purge Tiered cache                                                                                                                                                                    |
| **Worloads**                                                                                                           | Change domain settings                                                                                                                                                                               |
| **Firewall**<br>Network Shield<br>Web Application Firewall<br>Network Lists                                            | Change firewall settings<br>Change WAF policy configurations<br>Create custom WAF rules<br>Create custom network lists<br>Define the settings for geo blocking                                       |
| **Edge DNS**                                                                                                           | Create zones<br>Manage records                                                                                                                                                                       |
| **Orchestrator**<br>Edge Services<br>Edge Nodes                                                                        | Manage edge services <br>Change edge node settings                                                                                                                                                   |
| **Data Stream**                                                                                                        | Create streams<br>Manage streams                                                                                                                                                                     |
| **Real-Time Metrics**                                                                                                  | Retrieve data                                                                                                                                                                                        |
| **Real-Time Events**                                                                                                   | Provide data logs                                                                                                                                                                                    |

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## Out-of-scope activities

- **Technical support**: all [technical support tickets](/en/documentation/support/open-tickets/) must be opened through Azion's official support channels and will be assigned to the appropriate team.
- **Support to other providers**: this service doesn't provide support to any infrastructure and applications that aren't running on Azion or through Azion Marketplace integrations provided by third-party vendors.
- **Mitigate workload failures or DDoS attacks**: the [Security Response Team](/en/documentation/services/security-response-team/) provides the service to mitigate workload failures and DDoS attacks.
- **Security audits**: this service doesn't perform security audits. Azion provides compliance support for Azion's products, such as **SOC 2/3**, **PCI**, and **Global Infrastructure Custom Maps**.
- **Manage end-user devices**: this service doesn't manage end-user devices, such as laptops, desktops, or smartphones.